Overview
Refund and Returns Policy Last updated: March 1, 2026
At Uka Aqua Bliss, we strive to deliver luxurious, high-quality bathroom fixtures that transform your space into a spa retreat. If you’re not entirely satisfied with your purchase, we’re committed to making it right with a straightforward returns process.
1. Return Eligibility
- Most items can be returned within 30 days of the delivery date (as featured on our site).
- The product must be unused, in original/new condition, with all original packaging, accessories, instructions, tags, and protective elements intact.
- Items must show no signs of installation, water exposure, assembly, use, or damage (other than reasonable inspection upon receipt).
- Custom, personalized, or made-to-order items are typically non-returnable unless defective (check the specific product page for details).
- For hygiene and safety reasons, any unsealed hygiene-related items may not be eligible for return.
2. Damaged, Defective, or Incorrect Items
- If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery.
- We will arrange a prepaid return label (where applicable) and offer:
- A replacement (subject to stock), or
- A full refund once we receive and inspect the returned item.
- Please include clear photos of the damage, packaging, and any issues when reaching out.
3. How to Start a Return
- Email our support team at aquabliss2026@outlook.com with your order number, reason for return, and any relevant photos.
- We’ll review your request promptly and send return instructions (including a prepaid label if the return qualifies — see shipping section below).
- Repack the item securely in its original box or equivalent protective packaging.
- Ship it back using the method we provide or a trackable carrier of your choice (retain your tracking number).
4. Return Shipping
- Change-of-mind / non-defective returns: You are responsible for return shipping costs, unless your order qualifies for our free returns offer (e.g., select regions or order values — details in your order confirmation).
- Damaged, defective, or incorrect items: We cover return shipping and supply a prepaid label in most cases.
- We are not responsible for lost or undelivered returns — use tracked shipping.
5. Refunds
- Refunds are processed after we receive and inspect the returned item (typically within 3–7 business days).
- Refunds go to the original payment method.
- Expect the refund to appear in your account within 5–10 business days (depending on your bank or card provider).
- Original shipping charges are non-refundable except when the return is due to our error (damaged/defective/wrong item).
- Import duties, taxes, or customs fees are non-refundable.
6. Exchanges
- We offer exchanges for color, style, or similar issues (subject to availability).
- Contact us first to confirm stock before returning.
7. Lost or Missing Packages
- If your order doesn’t arrive, notify us within 30 days of the estimated delivery date. We’ll investigate with the carrier and arrange a resolution (replacement or refund).
8. Contact Us
Questions about returns, refunds, or your order? Email: aquabliss2026@outlook.com We’re here to help and respond during regular business hours.
Thank you for choosing Uka Aqua Bliss. We appreciate your trust and aim to make every purchase a luxurious, worry-free experience.
o refunds and returns.